Weather & Logistics (7)

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Is there a generator in case of a power outage?

Yes, a standby generator ensures uninterrupted power throughout your event.
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Is the venue wheelchair accessible?

Yes, Pinnacle Gardens is fully accessible, with ramps and suitable pathways for guests with mobility needs.
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Is parking available for guests?

Yes, we offer free on-site parking for guests, with dedicated spaces for VIPs.
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How is the venue prepared for different weather conditions?

We provide tents and weather-appropriate arrangements to keep guests comfortable.
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Do you offer indoor backup in case of rain?

Yes, we have indoor spaces, a large tent and covered setups available as part of our rain contingency plan.
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Can vendors set up a day before the event?

Early setup is possible with prior arrangement, subject to availability.
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Are there restrictions on event start or end times due to local regulations?

Events typically run in compliance with local noise regulations.

Time & Tours (7)

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What are your tour hours?

Tours are available Monday–Sunday, 9 AM to 5 PM, by appointment.
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How long do I have the venue for on the event day?

Venue hire includes up to 10 hours, with additional time available upon request.
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How far in advance should I book?

We recommend booking in advance immediately as you make a decision for weddings and large events to be able to secure the spot as our venue dates are competitive.
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How do I check available dates for the venue?

You can check our availability calendar online or contact us directly for the most up-to-date schedule.
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How can I schedule a tour of Pinnacle Gardens?

Simply fill out our booking form or call us to set a time for your visit.
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Do you allow rehearsal events and preparation meetings before the main day?

Yes, rehearsal events and meetings can be scheduled subject to availability.
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Can I visit the venue multiple times before the event?

Yes, we welcome multiple visits to plan and finalize your arrangements.

Suites & Services (7)

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What does the bridal suite include?

The bridal suite offers a private dressing area, mirrors, seating, a fridge for your own refreshments for comfort.
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Is there a groom’s preparation area?

Yes, we provide a separate preparation area for the groom and groomsmen.
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Is catering included in your packages?

Catering can be included or arranged through our trusted vendors.
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Do you provide on-site event coordination?

Yes, a dedicated coordinator will be available on your event day.
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Do you offer the “Just Married” car service?

Yes, our signature car service is available in select packages.
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Can we arrange overnight stays for guests nearby?

We can recommend partner hotels and AirBnB with special rates for your guests.
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Are there changing rooms for performers or entertainers?

Yes, we can arrange dedicated changing areas for entertainers.

Policies & Extras (8)

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Is VAT included in your prices?

No, all prices exclude VAT unless stated otherwise.
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Is security provided during events?

Yes, security is included for all events to ensure safety.
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How late can events run at the venue?

Events can run until mid-night to comply with local regulations.
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Do you offer decoration or entertainment packages?

Yes, we can arrange décor and entertainment services tailored to your theme.
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Do you allow alcohol service?

Yes, alcohol service is permitted with a licensed provider.
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Can I bring my own vendors?

Yes, outside vendors are welcome with prior approval.
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Are there noise restrictions at the venue?

Yes, we follow local noise guidelines to ensure compliance.
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Are pets allowed at events?

Pets are welcome for outdoor events, provided they are supervised.

Capacity & Setup (7)

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Is there a dance floor included?

Yes, we can set up a dance floor as part of your event layout.
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How many guests can Pinnacle Gardens accommodate?

We can host events for up to 800 guests comfortably, with flexible layouts for smaller gatherings.
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Do you provide tables, chairs, and linens?

All our packages include tables and chairs. Linens can be provided as part of the décor service.
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Do you allow fireworks or special lighting effects?

Yes, but these require prior approval and adherence to local regulations.
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Can we bring additional tents or structures?

Additional tents are allowed with prior approval to ensure safety and aesthetics.
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Can I use my own decorator or must I use your team?

You’re welcome to bring your own decorator, or we can connect you with our trusted in-house team.
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Can I customize the seating arrangement?

Yes, we offer customizable seating plans to suit your event style—banquet, theatre, or lounge setups.

Booking & Pricing (8)

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What’s included in each of your event packages?

Our packages typically include venue rental, 500 chairs seating, 50 round tables, movable Podium, Big tent and hall setup, Bridegroom suite, Gutwikurura Facility, Garden photoshoot area, Automatic backup generator, Ample parking space. Clean, functional restrooms, Storage facility on-site.
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What is your payment schedule?

After the deposit, the remaining balance is due two weeks before your event. Flexible installment options are available upon request.
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Is the deposit refundable if I cancel?

Deposits are non-refundable, but we may offer date changes depending on availability and circumstances.
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How much is the deposit to secure my date?

A 50% deposit of the total package price is required to reserve your date. This ensures exclusive use of Pinnacle Gardens for your event.
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How do I book a tour of Pinnacle Gardens?

You can book a tour by calling us, sending a message through our contact form, or visiting our Booking Form page. We’ll schedule a convenient time for you to explore Pinnacle Gardens and discuss your event needs.
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Do you offer different rates for weekday vs weekend events?

Yes, weekday events may have reduced rates. We’ll provide a customized quotation based on your preferred date.
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Can I change my booking date after confirmation?

Yes, date changes are possible if requested at least 30 days in advance and the new date is available.
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Are there seasonal discounts or promotions?

We occasionally offer discounts during off-peak months. Contact us to check current offers.
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